Rockstar Global adds hires from Central and South America

Rockstar Global is expanding its remote talent network with new hires from Nicaragua, Venezuela and El Salvador to support U.S. private practices and businesses. The move deepens the company's global sourcing strategy and targets roles that need bilingual skills and same-hour coverage.

Why it matters: - Rockstar Global is widening its talent pipeline beyond the Philippines, which could make it easier for U.S. private practices and businesses to fill specialized remote roles. - The company is prioritizing bilingual support, working-hour alignment and role-specific experience, three needs that often shape patient-facing and client-facing operations.

What happened: - Rockstar Global said it added new hires from Nicaragua, Venezuela and El Salvador in the third quarter. - The new team members include a bilingual Medical Virtual Assistant from Nicaragua supporting a multi-location physical therapy clinic. - The company also hired a bilingual Medical Virtual Assistant from Venezuela for an OB-GYN medical practice. - A Sales Development Representative Virtual Assistant from El Salvador is supporting a marketing agency. - The expansion was announced from Chandler, Arizona, on September 22, 2026.

The details: - Rockstar Global said the expansion extends its reach into Central and South America while keeping the Philippines as a major part of its talent model. - The company framed the move as a response to growing demand for specialized talent across different markets. - Kayla Pollak, vice president of growth at Rockstar Global, said the company is focused on finding the best talent wherever it lives and backing that talent with support. - Pollak said opening new regions allows the company to build teams that work the same hours as clients. - Rockstar Global said different regions can develop deeper pools of talent in different skills, languages and industries. - The company said a global sourcing model helps match clients with professionals for specific roles rather than relying on one market. - Rockstar Global said U.S. private practices can benefit from support in patient communication, phone coverage, scheduling, intake and administrative follow-up.

Between the lines: - The expansion suggests Rockstar Global is betting that labor markets are increasingly segmented by skill set, not just geography. - The emphasis on bilingual and same-time-zone support points to competition in healthcare and service roles where responsiveness matters. - Pollak's comments indicate the company's strategy is shifting from simple volume growth to more targeted placement.

What's next: - Rockstar Global said its global talent strategy will continue focusing on matching client needs with professionals who have the right experience, language skills and working-hour alignment. - The company signaled that additional growth may come from more regional sourcing as it looks for specialized talent in other markets. - More information is available at the company's announcement.

The bottom line: - Rockstar Global is using new hires from Central and South America to sharpen its remote staffing model for U.S. clients that need bilingual, specialized support.